Frequently asked questions
Welcome to the Balance Jewelry Line FAQ section. We've gathered answers to the most common questions about our unique handmade jewelry and how to best care for your cherished pieces.
Here you'll find detailed answers to popular questions regarding our products and our commitment to your satisfaction. If you can't find what you're looking for, please don't hesitate to contact us directly at kimberly@balancejewerlyline.com or 713-503-2290. We're based in Richmond, Texas, and are always happy to help.
What is your return or exchange policy?
We want you to be completely satisfied with your Balance Jewelry Line purchase. If you need to return or exchange an item, please contact us within 14 days of receiving your order. Items must be in their original, unused condition. For detailed instructions and any exceptions, please refer to our full Shipping & Returns policy, or reach out to us directly.
How do I know what size bracelet to choose?
First, gather a flexible measuring tape or a piece of string. If using string, you'll also need a ruler. Wrap the measuring tape or string around your wrist just above the bone, where you typically wear your bracelet. Make sure it's snug but not so tight that it compresses your skin. Note the measurement in inches. If using string, mark where it overlaps and measure that length. Once you have your wrist size, that is considered the inside dimension of my bracelets. Lastly, if you're unsure, send me an email. This way, you can customize the fit for maximum comfort and style.
How should I store my jewelry?
To keep your Balance Jewelry Line piece looking its best, we recommend storing it in a jewelry box or a soft pouch when not in use. It is crucial to avoid getting your jewelry wet, as water can damage certain natural stones, weaken the integrity of the handmade components, and potentially tarnish metal accents. Gently wipe your piece with a soft, dry cloth to maintain its shine and energy.
What is Balance Jewelry Line's mission?
Our mission at Balance Jewelry Line is to improve your well-being through thoughtfully crafted, handmade jewelry. Combining crystal healing knowledge and naturopathic experience, we create pieces that feature genuine stones paired with their unique healing properties, designed to support your physical and emotional balance.
How long does it take to process and ship an order?
Once your order is placed, we typically process it within 3 -5 business days. Shipping times then vary depending on your location. You will receive a tracking number via email once your order has shipped.
Are the stones genuine?
Yes, absolutely! Each piece of jewelry from Balance Jewelry Line uses genuine, high-quality stones. We carefully select each crystal to ensure its authenticity and potent healing properties, reflecting our commitment to your well-being.
Do you offer custom jewelry designs?
While our current focus is on our curated collection, we love hearing your ideas! Please contact us at kimberly@balancejewelryline.com to discuss potential custom requests. We're always open to creating special pieces that align with your unique needs and intentions.
Where is Balance Jewelry Line located?
Balance Jewelry Line is an online webshop and shop in person by appointment based in Richmond, Texas, United States.
Find your inner harmony
Ready to experience the beauty and benefits of genuine crystal healing? Explore our handcrafted collection, designed to uplift your spirit and balance your energy. Each piece is a step towards a more harmonious you.